Overview
For piece of mind, Princess offers guests from International markets the At Ease Waiver Program.
The program offers a cancellation fee waiver as well as baggage protection in a single package; neither may be purchased separately.
This program is not trip interruption insurance and only covers cancellation fees and passenger's baggage while on the cruise, cruisetour or Cruise Plus.
If a guest does not wish to purchase the waiver program, they are free to purchase other travel protection offered by an outside party.
Payment
This program must be paid for with the deposit and cannot be added at a later date.
The program is not available for bookings made within final payment period and is not refundable under any circumstances, once paid.
Cost:
| Cruise Fare Net |
At Ease Waiver |
| Up to $5000 |
10% of Cruise Fare |
| $5000 or more |
8% of Cruise Fare |
Benefits
Cancellation Fees: If a passenger purchases the non-refundable At Ease Program, no cancellation fees will be assessed provided that Princess Cruises is notified by telephone or in writing at least 96 hours prior to the passenger's scheduled departure from the embarkation point of the vessel.
In the case of Cruise Plus hotel packages or Cruisetour, notice must be received at least 96 hours prior to the commencement of the package or the embarkation date, whichever is earliest.
Baggage: If a passenger's own baggage is lost or damaged during the course of their travels with Princess (including Cruise Only, Cruise Plus, Cruisetour and Princess Transfers) they may claim reimbursement of up to $500 per person.
Protection is limited to physical loss or damage to personal effects belonging to the passenger only and does not include airline reimbursed losses, cash, all cameras, jewelry, securities, radios and tickets of any nature.
Princess is not responsible for baggage lost of damaged while in the care of airlines or during shore-excursions (whether organized or independent).
Expiration
This program expires 96 hours prior to the commencement of the package or embarkation date, whichever is earliest. Thereafter, cancellation fees are per the normal schedule (i.e. 100%); there is no protection from cancellation fees within 96 hours of sailing.
If the At Ease Program has been declined, all cancellation fees will apply.
All lost or damaged baggage must be reported to a Princess representative at the time of the incident and all claims must be made within 10 days.